EXPECTATIONS EXCEEDED WITH EVERY EXPEDITION
You come with expectations. You and others in your group have a vision of what this experience will be like. Yet, as wonderful as your anticipations may be, youre selling yourself short. We know it. People do it all the time. The vision is nowhere near as wonderful as the potential reality.
UNDERSTANDING EXPECTATIONS
STEP ONE: The process begins by having you share whatever your current expectations are with your Haversham & Baker Expedition Planner. The more we know about you, your group dynamics and preferences the better we can craft an expedition customized to its character. Give us a call, email us or fill out a Haversham & Baker Expedition Expectations fom and share it with others who might be a part of the group. Click here to view form.
We handle every expedition as if its the one and only time our clients may ever go to this particular place in the world. We want them to enjoy every moment, on the course and off.
Sam Baker
Founder & CEO
Haversham & Baker
BUILDING EXPECTATIONS
STEP TWO: Now, we begin to build. Haversham & Baker Expedition Planners will ask you questions. Not just when do you want to go or where to you want to play. What they know about the places where youre going would put a travel brochure to shame. Most of them arent even in the brochures.
"Please don't tell me you want to go to Scotland for a week with good friends just to play golf. Please don't tell me you're not interested in the pubs, people, sights, sounds and character of the birthplace of the game. Please tell me you want this to be something much more special than just a golf trip."
Chris McConn
Haversham & Baker
Senior Expeditionary Planner
Click Here to MEET CHRIS
EXCEEDING EXPECTATIONS
STEP THREE: When your expedition is over, we will ask you to fill out a very simple form. We ask, in what ways could we make the experience even better? We ask what you felt was the highlight of your expedition and how you to rate your experience; EXCELLENT, GOOD, FAIR or POOR.
88%EXCELLENT
12%GOOD
0%FAIR
0%POOR
IN THEIR OWN WORD & HAND
Click here to download unedited handwritten reviews from actual clients
DEALING WITH THE UNEXPECTED
Airlines lose luggage, rain happens, waiters and desk clerks have bad days, people misplace things (even passports) and air conditioning isnt everywhere. However, we are. Most of our travelers are escorted by one of our driver/guides. Those who choose not to be are still served by a network of local contacts who know their name and are there to help if needed. Every traveler has an emergency telephone number staffed by a senior member of the H&B headquarters team 24/7."
MY BRIEFCASE WAS STOLEN IN A NICE RESTAURANT"
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Major Basil Haversham, OBE
Commanding Officer
Haversham & Baker Expeditionary Forces
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